Shipping policy
SHIPPING POLICY
Last Updated: July 10, 2026
OVERVIEW
At Velorista, we’re committed to getting your order to you safely and with tracking.
This Shipping Policy explains our shipping practices, estimated delivery timeframes, and what to do if you have questions about your order.
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SECTION 1 — SHIPPING RATES & COSTS
We offer free tracked shipping on all orders within the United States.
There are no hidden shipping fees or surprise shipping charges at checkout. The price shown at checkout is the final price you pay, excluding any applicable taxes.
International Shipping
At this time, we only ship to addresses within the United States. We do not currently offer international shipping.
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SECTION 2 — ORDER PROCESSING
Order Confirmation
After placing your order, you’ll receive an order confirmation email with your order number, items ordered, total price, and shipping address.
Processing Timeline
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing does not include weekends or U.S. public holidays.
During high-volume periods, sales, or promotional events, processing may take up to 5 business days.
Order Status Updates
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information when available.
This email may include:
- Your tracking number
- Carrier or tracking provider information
- A link to track your package
- Estimated delivery updates when available
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SECTION 3 — SHIPPING CARRIERS & METHODS
We use tracked shipping methods to deliver orders within the United States.
Your order may be delivered by USPS, UPS, FedEx, local delivery partners, or another carrier depending on your location and the shipping method available at the time of dispatch.
All orders include tracking.
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SECTION 4 — ESTIMATED DELIVERY TIMES
Estimated delivery time is usually 7–17 business days after dispatch, depending on your location and local delivery conditions.
Most orders arrive within the earlier part of this window, but some may take longer due to carrier delays, high shipping volume, weather, public holidays, address verification issues, or other factors outside our control.
Delivery dates are estimates only and are not guaranteed.
We recommend allowing up to 20 business days after dispatch before contacting us about a delayed package.
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SECTION 5 — TRACKING YOUR ORDER
Every order includes tracking.
Once your order ships, you’ll receive an email with your tracking details.
Tracking may show:
- Order processing
- Package pickup
- In-transit updates
- Delivery attempts
- Final delivery confirmation
Please allow a short amount of time for tracking to update after your shipping confirmation email is sent.
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SECTION 6 — SHIPPING ADDRESS ACCURACY
You are responsible for providing a complete and correct shipping address at checkout.
Please double-check:
- Street address
- Apartment, unit, or suite number
- City
- State
- ZIP code
- Email address
If you notice an address error, contact us immediately at support@velorista.shop with your order number and the correct address.
We’ll do our best to update the address before your order is processed, but we cannot guarantee changes once the order has been dispatched.
If your package is delayed, returned, or delivered incorrectly because of an incorrect address entered at checkout, Velorista is not responsible for replacement or refund unless required by applicable law.
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SECTION 7 — DELIVERY ISSUES
If your package has not arrived within 20 business days after dispatch, please contact us at support@velorista.shop with:
- Your order number
- Your tracking number
- Your shipping address
- The date you placed your order
We’ll review the tracking information and help investigate the issue.
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SECTION 8 — LOST OR DAMAGED PACKAGES
If your package arrives damaged, incorrect, or appears to be lost, contact us at support@velorista.shop as soon as possible.
Please include:
- Your order number
- Your tracking number
- A short description of the issue
- Photos if the package or item arrived damaged
Depending on the situation, we may offer a replacement, refund, or another reasonable solution.
Please report damaged items within 5 business days of delivery for the fastest resolution.
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SECTION 9 — FAILED DELIVERY ATTEMPTS
If the carrier is unable to deliver your package, they may:
- Attempt redelivery
- Leave a delivery notice
- Hold the package at a local facility
- Return the package to sender
Please follow the instructions provided by the carrier using your tracking number.
If your order is returned to sender because of an incorrect address, failed delivery attempt, or unclaimed package, contact us at support@velorista.shop and we’ll help review the next steps.
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SECTION 10 — WEATHER, HOLIDAY, AND CARRIER DELAYS
Shipping delays can happen due to events outside our control, including:
- Severe weather
- Public holidays
- High shipping volume
- Carrier backlog
- Natural disasters
- Address verification issues
- Transportation delays
Velorista is not responsible for carrier delays, but we’ll do our best to help you track and resolve delivery issues.
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SECTION 11 — RISK OF LOSS
Once an order is transferred to the shipping carrier, the carrier is responsible for delivery.
However, if your package is lost, damaged, or significantly delayed, please contact us and we’ll work with you to review the situation.
Our support team may offer a replacement, refund, or other solution depending on the issue and available tracking information.
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SECTION 12 — CONTACT & SUPPORT
For shipping questions, order updates, or delivery issues, contact us at:
Email: support@velorista.shop
Response Time:
Within 24 hours, Monday–Friday, 9am–5pm EST
Please include your order number whenever possible so we can help you faster.
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SECTION 13 — CHANGES TO THIS SHIPPING POLICY
Velorista reserves the right to update this Shipping Policy at any time.
Changes will be effective immediately once posted on our website.
The most current version of this Shipping Policy will always be available at:
https://www.velorista.shop/policies/shipping-policy
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END OF SHIPPING POLICY